Customer Success Specialist

About Check A Car

Check A Car helps UK drivers and automotive businesses make safer decisions with instant vehicle history reports and AI buyer insights. We turn a UK registration (VRM) into a report covering tax status, MOT status/history, stolen and write‑off markers, outstanding finance, and mileage consistency (availability varies by vehicle/source), then present plain‑English guidance on what matters and what to do next.

About the Role

We’re looking for a Customer Success Specialist who’s great with people and great with detail. You’ll help customers understand our reports, resolve issues quickly, and feed real-world customer insights back into Product and Engineering.

In this role, you’ll help onboard new users (and business customers where relevant), troubleshoot problems across checkout/report access, and improve documentation so customers can self-serve confidently.

This is perfect for someone who loves problem-solving, has excellent communication skills, and wants to make a real impact on customer satisfaction.

What We're Looking For

• 2+ years of customer support or success experience
• Excellent written and verbal communication skills
• Strong problem-solving abilities
• Experience with support ticketing systems
• Patience and empathy when dealing with customers
• Ability to explain technical concepts simply
• Detail-oriented with good organizational skills

What You'll Do

• Respond to customer inquiries via email (and other channels as needed), with empathy and clarity
• Help users interpret report results and understand next steps (what to verify, how to use evidence)
• Troubleshoot issues across the core flow (VRM entry, payment/checkout, report access, account/history)
• Create and maintain help content that reduces repeat questions and improves trust/comprehension
• Identify product gaps and recurring confusion; translate them into actionable feedback for Product/Engineering
• Support renewals/upsells by ensuring business customers adopt the product successfully (where applicable)

What We Offer

• Fully remote work
• Flexible schedule
• 23 days holiday
• Professional development budget
• Home office equipment
• Mental health days
• Company-wide celebrations
• Supportive team culture

Compensation

£35,000 - £45,000

How to Apply

Email us with your CV and a brief story about helping a user succeed.