Customer Support Specialist

About Check A Car

Check A Car helps UK drivers and automotive businesses make safer decisions with instant vehicle history reports and AI buyer insights. We turn a UK registration (VRM) into a report covering tax status, MOT status/history, stolen and write‑off markers, outstanding finance, and mileage consistency (availability varies by vehicle/source), then present plain‑English guidance on what matters and what to do next.

What you'll do

• Provide timely, friendly support via email for UK car buyers using our checks and reports.
• Help customers understand what their report means (and what it doesn’t), and what they should do next.
• Troubleshoot common issues: VRM entry problems, checkout/payment questions, report access, account/history, and data discrepancies.
• Document patterns and insights to improve our product, report clarity, and help center.
• Collaborate with Engineering/Operations to resolve issues quickly and improve internal tooling/processes.

What we’re looking for

• Excellent written communication and strong problem‑solving skills.
• Experience in a support or operations role (ideally in a consumer-facing product).
• Ability to context‑switch, stay organized, and keep high quality under time pressure.
• Comfort working with sensitive topics (risk markers/finance) with empathy and precision.

Nice to have

• Familiarity with UK car buying concepts (MOT history, write‑off categories, finance markers)
• Experience with ticketing systems and building lightweight help docs/FAQs

How to apply

Email us via the button below with your CV and a brief story about helping a user succeed.